1. Information We Collect

We collect information that you voluntarily provide to us and data that is automatically collected when you use our website.

Information you provide directly:

• Name, email address, and phone number via our contact and enrolment forms
• Messages and enquiries sent through our website or WhatsApp
• Course preferences and interests when using our recommendation tools
• Feedback and testimonials you choose to share with us

Information collected automatically:

• Pages visited and time spent on our website (via analytics)
• Browser type, device type, and operating system
• IP address and approximate geographic location (country/city)
• Referral sources (how you found our website)

2. How We Use Your Information

We use the information we collect for specific, legitimate purposes related to our educational services:

• Responding to enquiries — to answer your questions promptly via email or WhatsApp
• Processing enrolments — to register you for courses and deliver training materials
• Course recommendations — to suggest the most relevant courses based on your goals
• Service communications — to send course updates, schedules, and important notices
• Marketing (opt-in only) — to share promotions and new course announcements if you have subscribed
• Improving our services — to analyse usage patterns and enhance the website experience
• Legal compliance — to meet our obligations under applicable Indian laws and regulations

We will never use your data for any purpose other than those stated above without your explicit consent.

3. Data Sharing

We never sell, rent, or trade your personal data. Full stop.

We only share your information in the following limited circumstances:

• Service delivery — with trusted service providers who help us operate our website (e.g., hosting, email). These parties are contractually obligated to protect your data.
• Legal requirements — when required by law, court order, or government authority under applicable Indian legislation.
• Business protection — to protect the rights, property, or safety of AskDigiLab, our students, or the public.
• With your consent — in any other case, only with your explicit written consent.

4. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

Types of cookies we use:

• Essential cookies — necessary for the website to function correctly (e.g., session management)
• Analytics cookies — help us understand visitor behaviour (e.g., Google Analytics — anonymised)
• Preference cookies — remember your settings and preferences for future visits

You can control cookie settings through your browser. Disabling cookies may affect some website features. For more information, visit aboutcookies.org.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data — retained for up to 2 years after your last interaction with us
• Enrolment data — retained for the duration of your course plus 3 years for certification records
• Marketing data — retained until you unsubscribe or request deletion
• Analytics data — retained in anonymised form for up to 26 months

After the retention period, data is securely deleted or anonymised.

6. Children's Privacy

We offer courses designed for young learners (Gen Alpha & Gen Beta) as part of our educational mission. However, we take special care to protect the privacy of minors.

• We do not knowingly collect personal data from children under 13 without verified parental or guardian consent.
• For learners aged 13–17, we require parental or guardian consent before collecting any personal information.
• Parents and guardians may contact us at any time to review, correct, or request deletion of their child's data.
• If you believe we have inadvertently collected data from a child without appropriate consent, please contact us immediately at ask.digilab@gmail.com.

7. Third-Party Services

Our website may include embedded content or links from third-party platforms. These services operate under their own privacy policies, which we encourage you to review:

• YouTube — for video content embeds (Google Privacy Policy)
• Instagram / Facebook — for social media feeds and embeds (Meta Privacy Policy)
• LinkedIn — for professional social links (LinkedIn Privacy Policy)
• WhatsApp — for direct communication (WhatsApp Privacy Policy)
• Google Analytics — for website analytics (Google Privacy Policy)

AskDigiLab is not responsible for the privacy practices of these third-party services.

8. Your Rights

You have the following rights regarding your personal data under applicable privacy laws:

• Right to Access — request a copy of the personal data we hold about you
• Right to Correction — request that we correct inaccurate or incomplete data
• Right to Deletion — request that we delete your personal data (subject to legal obligations)
• Right to Restrict Processing — request that we limit how we use your data
• Right to Data Portability — request your data in a machine-readable format
• Right to Opt-Out — unsubscribe from marketing communications at any time
• Right to Withdraw Consent — where we process data based on consent, you may withdraw it at any time

To exercise any of these rights, email us at ask.digilab@gmail.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction:

• SSL/TLS encryption for all data transmitted via our website
• Secure, password-protected access to databases containing personal information
• Regular security reviews and updates of our website and systems
• Limited access to personal data — only authorised team members can access it

While we take every reasonable precaution, no internet transmission is 100% secure. If you suspect any unauthorised access to your data, please notify us immediately.

10. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Effective" date at the top of this page
• Post a notice on our website for 30 days following the change
• Notify existing subscribers by email where the changes are material

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.